News Stream

05.22
2016
For those retailers about to embark on significant changes in their organization, you would be wise to heed the advice offered by the Harvard Business Review this month. In a nutshell, they suggest that retailers not lose sight of the fundamental reasons why they are implementing change. All...
05.08
2016

We’ve seen the market disruption, and at least short-term consumer benefits, which can happen in a sector where one of the players becomes significantly larger than the competitive landscape and as a result can develop capabilities beyond the reach of their closest rivals. As an example,...

04.24
2016

A new report, cited by RetailCustomerExperience.Com reveals 43 percent of business chiefs cite that there are more important business strategies to focus on than customer experience.  Yet, in direct contrast, 76 percent of those same company leaders believe that if they don't focus on customers...

04.11
2016

It is nearly impossible to imagine that someone has not encountered this unusual form of self-portraiture. Even before one of the most famous selfies of all time was posted by Ellen...

03.28
2016

Many view the ascension and success of Uber, currently by far the best alternative to taxis in most major metropolitan markets (now 400 cities in 59 countries) and spreading like wildfire...