Change Management and Training
As new retail technology solutions come to the fore, your business gains exciting opportunities to leverage these IT tools to foster more efficient and profitable business practices. However, proper implementation of next-generation processes and systems necessitates significant changes in the way that your business operates. These alterations can uproot the core procedures and methodologies your staff rely on to do their jobs effectively, introducing the threat of lost efficiency and business downtime. Fortunately, with the help of Logic’s Change Management and Training services, your business can quickly and seamlessly adapt to any alterations to operational business processes caused by modifications to your technology framework, regardless of scale or complexity.
Almost every modern retailer recognizes the value of providing change management and training for their users. However, some companies fall under the false impression that these services are not mandatory for a successful go-live, electing to forgo the expenses or invest more of their IT budget into other areas. What these retailers don’t realize is that without proper and effective change management, users will become confused and lost when interacting with the newly implemented system, inhibiting adoption and reducing the overall business value their technology investment brings. Put simply, change management and training both play a pivotal role in the success of each and every retail implementation project.
As one of the world’s leading retail systems integrators and applications management partners, Logic brings all of the business process experience, technology know-how and retail software skills your company needs to achieve the highest possible value from your retail technology investments. Our change management and training professionals can draw on their years of real-world retail technology experience to create a roadmap and guide your organization down the path to transformational change.
Change Management
The purpose of change management is to aid users in transitioning through each stage of a technology transition with as little disruption as possible. Through innovative strategies and a proven change management workstream, Logic achieves targeted communications, management of stakeholders, mitigation of risk and full enablement of your workforce. Our change management services are comprised of three primary steps:
- Preparation Before creating your change management work plan, Logic’s experts will collaborate with your team to assess skill levels and pinpoint its specific change management needs. This process enables us to identify and prepare for areas of opportunity that require additional attention or resources. Once we have a concrete understanding of your company’s requirements and constraints, we define the specific strategies and approach our team will use to implement effective change management. During this phase, we will also establish an effective stakeholder management process to promote leadership alignment and support. Shortly after, our change management specialists will launch a custom-tailored communication plan to optimize program awareness, leadership support and user adoption. Expand
- Management After your organization is fully prepared for its upcoming technology changes, Logic will proactively identify and plan for potential risks or malfunctions that could impede program success. Our team will also recognize and address any communication barriers or existing opportunities to deliver key messages to your users. This management phase encompasses the acquisition and distribution of the tools and training processes your users require to unleash their maximum potential with your new technology processes and systems. Logic will also coordinate core processes that support future work responsibilities during this phase. Expand
- Reinforcement By measuring adoption of your company’s new IT systems, Logic can provide guidance on training needs and employ reinforcement tactics to promote full acceptance of your changes. Our change management and training experts can offer follow-up training and educational materials for all impacted user groups, guaranteeing that any aspects of your business that fall behind during initial IT changes are supported and realigned. Expand
User Training Services
User training services ensure that your users develop a comprehensive understanding of the tools and systems they need to successfully drive business value. These services are particularly beneficial for retail businesses who have hired new staff members who are unfamiliar with the nuances of their role and how it relates to the overall technology framework. Our professional consultants can develop a range of indispensable training resources for your users, including work plans, courses and other educational materials. These assets will drive your users to quickly embrace and adjust to the specific alterations your technology processes receive long before go-live. Logic can also provide training modules tailored to specific end-user roles (including inventory analysts, buyers and more), ensuring successful adoption across every department of your organization.
At Logic, we understand that each retailer has unique requirements and limitations when it comes to training their employees. As a result, we’ve designed our user training services to identify and adapt to your circumstances. Using our packaged training materials as a starting point, Logic can create customized programs and training to meet the specific needs of your organization. If your business features an existing internal training team, Logic can implement “train the trainer” modules that prepare these employees to more effectively train end users. If you lack full-time internal training staff or have a team with limited availability, Logic will lead your direct end user training.
Key Benefits of Logic’s Change Management and Training Services
- A comprehensive approach, including discovery, strategy, execution and documentation
- Program components that can be tailored and right-sized specifically to your organization’s needs
- Designed to prepare your organization for the specific changes that maximize the value of your retail business applications
- Early hands-on engagement and training to ramp up users prior to go-live
- Role-specific change management plans and course modules for optimal user adoption
- Courses led by accomplished business software professionals
- Additional training services, including video-based training
Embrace Change and Thrive With Logic
Changing your company’s IT framework can be challenging, but with the assistance of Logic’s change management and training services, your team can adapt and excel throughout every phase of this process. Together with your change team, we can create awareness and understanding of the coming changes, ensuring long-term success and adoption of your new systems. Join us today and see for yourself why hundreds of the world’s leading retail brands partner with Logic for their change management and training needs.