Logic’s Application Management Capabilities

With 700+ retail technology experts worldwide and a wealth of experience across multiple leading retail packaged solutions, Logic is uniquely positioned to provide the in-depth IT skills and technologies your business requires. Moreover, our proactive approach toward application management allows us to identify and implement new capabilities within your existing technology solutions quickly and seamlessly, preventing transition slowdowns and business downtime. By leveraging our close vendor relationships with Oracle other retail IT solutions companies, your retail business can take full advantage of new capabilities when they make sense for your business, gaining an edge over competitors and maximizing ROI.

Logic’s core application management services include:

• Core Retail System Management Through Logic’s comprehensive core retail system management services, your business can harness industry-leading batch, database and hardware monitoring to ensure that your solution achieves maximal performance. These services include service desk support (levels 1-4), data integrity and issue management, ensuring that all problems related to the data quality, system availability, usage or batch completion of your solution are quickly identified, corrected and sourced. Logic’s system management services also encompass solution maintenance, performance and tuning. Logic will collaborate with your team to develop and execute innovative strategies for applying and testing system upgrades while resolving performance issues to maximize the efficiency of your solution suite, improving ROI and overall quality. Last but not least, Logic can assist your team with software vendor management by logging and monitoring defects with software vendors. Expand
• New Retail Functionality & Continuous Improvement Logic can leverage a range of enhancements, automation initiatives and business process reviews to facilitate continuous refinement and improvement of your retail solution. Our team can also perform business process reviews, a service that includes assessment of existing business processes and reporting on potential approaches to optimize ROI and lower total cost of ownership. Logic also offers change management and training services, where we assist your company with overall solution adoption and compliance through experienced change management personnel and professional training. Expand
• Strategic Retail Guidance & Regular Assessments Logic’s expert consultants can provide your team with strategic recommendations on how to take advantage of any untapped solution features, pulling increased business value from your technology investments. We can also provide counsel on upgrading and implementing new solutions to meet and exceed your company’s evolving business needs. Moreover, these services involve regular health checks. At set intervals, Logic will assess and report on the health of your solution and infrastructure, giving you the information needed to understand whether your technology solutions are delivering on desired business outcomes or not. Expand
• Retail Business Process Management With over 20 years of experience running business processes for some of the largest retailers in the industry, Logic’s team is uniquely positioned to meet your organization’s management needs. Through collaborative meetings, our business process management team will develop a comprehensive understanding of your business rules and expectations. This enables us to seamlessly run key business processes on your behalf, further improving the quality and ROI of your retail enterprise. Expand
• Retail Infrastructure Services Maintaining a strong retail infrastructure plays a pivotal role in your organization’s continued success. Logic’s infrastructure services are designed to optimize your retail technology solutions through advanced database and middleware management. Our infrastructure specialists can also provide detailed architecture consulting, granting your business the expertise and capabilities it requires to evaluate, build and maintain an adaptable infrastructure that can pivot to meet the ever-changing needs of your team. Expand
• Retail Hosting Services & Cloud Application Support Through our hosting services, Logic can develop, deploy and manage the entirety of your retail system on safe and secure servers. Our state-of-the-art datacenters provide an optimal space for your system that maximizes security and functionality. Logic can also manage your retail infrastructure and provide recommendations for scaling up or down as needed, based on seasonal demands or periodic transaction-levels through our cloud application support services, granting your team the ability to flex space in hardware and volumes to meet customer demands. Expand